A Food Safety Ambassador in Africa: Golden Sugar Company's Journey to a GFSI Award
来自非洲的食品安全大使：金糖公司（Golden Sugar Company）获得GFSI奖项的历程

According to the World Health Organization, no continent has a higher incidence of foodborne disease than Africa, where foodborne hazards sicken 127 million people and kill 91,000 annually. Luckily, GFSI has a growing body of local ambassadors who are changing food safety culture from the ground up — the winners of the Global Markets Awards for the Africa region.
世界卫生组织的数据显示食源性疾病在非洲的发病率是最高的。在非洲，每年有1.27亿人患上食源性疾病，9.1万人因此而死亡。幸运的是，越来越多的非洲当地食品安全大使加入GFSI并致力于从根本上改变食品安全文化——其中就包括了非洲地区的“全球市场奖”获奖者。

Today on the GFSI Experts Series, we meet one of the most recent inductees to this group of ambassadors: Veronica Kalu-Ufe, Quality Assurance Manager and Food Safety Team Leader at Golden Sugar Company Ltd. in Lagos, Nigeria. Golden Sugar Company, a subsidiary of Flour Mills of Nigeria, stood out to the selection committee for the company's exemplary implementation of the Global Markets Programme and their mission to spread food safety culture beyond the factory walls.
今天的GFSI专家系列栏目中，我们有幸会见了其中一位新加入的食品安全大使：Veronica Kalu-Ufe，她是金糖公司（位于尼日利亚，拉各斯）的质保经理和食品安全组长。凭借执行“全球市场项目”时的出色表现，以及肩负着将食品安全文化传播到生产工厂之外的使命，尼日利亚面粉厂（Flour Mills of Nigeria）下属的子公司金糖公司（Golden Sugar Company）在评选委员会中脱颖而出，获得该奖项。

After the awards ceremony in Nice at the GFSI Conference, Veronica sat down with GFSI Coordinator Mia Masson to share what this means for her company. Watch Veronica's Global Markets Programme testimony on GFSI Youtube, or read the transcript below.
在尼斯举行的GFSI大会颁奖典礼结束之后，Veronica与GFSI协调员Mia Masson分享了此次获奖对于其公司的意义。欢迎观看Veronica在GFSI Youtube上就“全球市场项目”发表的获奖感言（视频链接https://v.qq.com/x/page/u0876vxwvmz.html），或阅读下面的文字记录。

Mia Masson: Congratulations, Veronica! How do you feel about winning the GFSI Global Markets Awards?
Mia Masson：恭喜Veronica！能分享一下您对获得GFSI全球市场奖的感想吗？

Veronica Kalu-Ufe: I'm so happy. It's amazing. I can't explain it. I feel on top of the world. I'm so happy about it.
Veronica Kalu-Ufe：我很高兴，这太奇妙了！我无法用言语诠释这种感觉，就像自己站到了世界之巅。总而言之，我很高兴。

Mia: Can you tell me about yourself and your company?
Mia：能不能先请您做个自我介绍，然后介绍一下您的公司？

Veronica: I'm Veronica Kalu-Ufe, Quality Assurance Manager and Food Safety Team Leader at Golden Sugar Company. I'm the one that drives everything that has to do with quality at Golden Sugar Company. I drive the control section and the assurance section. Golden Sugar is involved in manufacturing refined sugar that is safe for consumption, and is of quality, too. We are based in Nigeria, in Lagos.
Veronica：我是Veronica Kalu-Ufe，担任金糖公司（Golden Sugar Company）的质保经理和食品安全组长，负责处理金糖公司（Golden Sugar Company）内所有与质量相关的事务，主要管理质控和质保部门的工作。金糖公司（Golden Sugar Company）生产的精制糖不仅安全，而且质量上乘。公司总部设在尼日利亚的拉各斯。

Mia: How does winning this award impact you and your company?
Mia：获得这个奖项给您以及您的公司带来了什么影响？

Veronica: There is a lot of motivation. There's a lot of saying, 'Oh, so can we go global? So the little things we do internally can be appreciated all over the world?' It's going to be a drive. Even business is going to expand. We have already started. We put a letter together that we sent out to media to talk about it. Because it is not just about Nigeria. It's not about Africa. It's about the globe. So it's going to impact our business positively. A lot of them are saying, 'Veronica, let's take videos, let's take pictures!' It's going to go everywhere.
Veronica：会带来很多推动力。有很多人问：‘哇，那我们可以进入全球市场了吗？那么我们在国内做的小事可以获得全世界的赞赏吗？’这个奖项将会是一项驱动因素，甚至会帮助我们扩大业务。我们已经起步前进了。我们将成功的经验都写进一封信内并发送给媒体进行分享。因为这不仅仅是关于尼日利亚，不仅仅关于非洲，而是关于全世界的。因此，这个奖项将会对我们的业务产生积极影响。很多人来跟我说：‘Veronica，我们拍一些视频，拍一些照片吧！’我们的成功经验将会广泛传播出去。

Mia: What are the benefits of the Global Markets Programme?
Mia：“全球市场项目”给你们带来了哪些好处？

Veronica: The benefits of Global Markets Programme are enormous — I would just say profuse. It gives you confidence in your production, in stages. It's practical. It gives you confidence that you are doing something right.
Veronica：我只能说，“全球市场项目”带来的好处是巨大的。它可以从整个生产上、各个阶段带给你信心，非常地实用。它会让你看到你所做的事情是正确的。

It helped us to establish a system of carrying out analyses, so when there is an issue, we have a system and a strategy. We do a one-way analysis, we get a root cause analysis, and we get corrective actions. Then it helps us to move forward, because if it was well tracked, the issue does not reoccur.
“全球市场项目”帮助我们建立了一个能够用来分析的体系，所以遇到问题时，我们拥有能够解决问题的体系和策略。我们可以进行单向分析，进行根本原因分析，最后总结得出纠正措施。然后它可以帮助我们取得进步，因为如果我们能够做好跟进工作，同样的问题就不会再发生。

It helped us to build an academy at Golden Sugar that helps in training and changing the culture of the people. So let me just say profuse, because there are many.
“全球市场项目”也帮助我们在金糖公司（Golden Sugar Company）内部建立了一所学院，帮助培训和改变人们的文化。所以，我只能回答好处有很多，因为确实很多。

Mia: What challenges did you face in becoming certified?
Mia：公司在获得认证的过程中遇到了哪些挑战？

Veronica: Well, just like we were talking about, changing the culture was a challenge. Because the challenge is to change. Always, there is resistance when you are trying to bring a change.
Veronica：嗯，就像我们谈论的那样，改变文化就是一项挑战。因为最大的挑战在于改变。当你试图改变时总会遇到阻力。

It was really a challenge to change the culture of, especially, the technical team, when we were trying to talk about hygiene and temporary fixes. When you fix something, if you don't do maintenance for a temporary fix, there is a possibility of that fix bringing contamination into your system. It was really a challenge to get the technical team to understand the concept that food safety is not all quality-based. It makes the product safe. Whatever you are doing, you need to do it in a hygienic kind of way, and get it right the first time.
当我们谈及卫生和临时修复工作时，特别是要改变技术团队的文化，真是一项艰难的挑战。当你进行修复工作时，如果没有采取临时修复的维护措施，那么此项修复工作很可能会将污染带入你的生产系统。让技术团队理解食品安全并非全部都是基于质量的概念确实是一项挑战。这项工作会保障产品的安全。无论你在做什么工作，都需要选择卫生的方式来完成工作，并在遇到问题后第一时间纠正。

Mia: Once you were certified, did different retailers accept the same certificates?
Mia：当公司获得认证后，各零售商是否都接受了同一份证书？

Veronica: Yes. Once certified, accepted by all. So nobody was asking us again. The likes of Nestlé, Coca-Cola, Unilever, Pepsico and Mondelēz are using one certificate. FSSC-22000 is what we are using.
Veronica：是的，获得认证后，所有零售商都接受了我们的证书。所以没有人会再问我们这个问题。如：雀巢、可口可乐、联合利华、百事可乐和亿滋国际等公司，都认可同一份证书。我们现在使用的证书是FSSC 22000。

Mia: What advice would you give to other small companies who want to become certified and apply for the Global Markets Awards?
Mia：对于其他希望获得认证并申请“全球市场奖”的小型公司，您有什么建议吗？

Veronica: My advice to that is that they must go through Global Markets Programme. That is the only way out. It gives you a guideline. It puts you on the path of certification. It takes you up so that you remain up — because if you don't, you may come down. So you have to go for Global Markets Programme, and take it systematically. Once they are certified, they are certified. It brings positivity into their system.
Veronica：我的建议是他们必须通过“全球市场项目”。这是小型公司仅有的出路。“全球市场项目”会为你提供指导，帮助你走上认证的道路，并让你一直保持上升的势头-因为这就像逆水行舟，不进则退。因此，你需要参加“全球市场项目”，并学会系统地利用它。这些小公司一旦获得认证，“全球市场项目”会为他们带来积极正面的影响。